From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management.
Societal factors can shape how companies best respond after customers misbehave
-
A new study from NYU Tandon School of Engineering suggests that when it comes to visualizations of mass shooting data, political ideology plays a more significant role in shaping emotional responses than racial identity.This post [...]
-
Happiness may be reshaping America’s political landscape.This post was originally published on this site
-
The burden of supporting asylum-seekers with food and housing often falls to cities, creating severe budget crunches. But Denver is piloting a new approach designed to integrate immigrants into the workforce faster.This post was originally [...]
-
People selectively underestimate how rich the world’s richest people are, according to a study. Increasing income inequality in many countries is driven by steep gains among the top 1% of earners. In the United States, [...]
-
A study of political speeches, social media posts from politicians, and Reddit discussions among everyday users finds a higher prevalence of abstract, moralized, and power-centric language in national versus local politics. Political dialogue and debate [...]
-
A study used body-worn camera footage as a source of data on police-community interactions. Nicholas Camp and colleagues analyzed transcripts from 615 police stops made in California by Oakland Police Department police officers before and [...]
-
An analysis of the choice of words by American presidential candidates Kamala Harris and Donald Trump in their recent debate reveals five insights into their personalities.This post was originally published on this site
-
A new study published in Climate Policy, co-authored by Dr. Daniel Valdenegro of Oxford University’s Leverhulme Center for Demographic Science, exposes the dynamics of competing narratives on climate change between political parties in the U.K. [...]
-
Many histories of Nazi Germany are accompanied by a photograph of two scientists measuring a man’s facial features with a caliper. The picture is often contextualized, in these books, museums, and image archives as an [...]
-
More people in the UK now access news online than on television, according to new survey data from the media regulator Ofcom. This is the first time Ofcom’s annual news consumption poll has found online [...]
